You can send us your product (recommended) or take it to your dealer or rifle maker. If available, please include the warranty card/ registration confirmation and/or receipt of purchase. This will help us determine the warranty period. However, it is important to give us a brief description of what will be repaired – this accelerates processing and you will receive your device back sooner.
General terms and conditions
for repair contracts
(2 pages, 22 KB)
Carl Zeiss AS
Postboks 366, Økern
In this area you get information about our customer service.
To ensure that your product is returned to you as quickly and conveniently as possible, please follow the instructions:
1. Fill in the following Repair Form
2. Print the confirmation E-Mail
3. Sign the repair form, enclose it with your product and send to:
Carl Zeiss Sports Optics GmbH
We will then thoroughly examine your product. You will receive a cost estimate about the expected costs and can decide if we should do the work or not. We will inform you if the option exists to replace your product or offer you a new product with a surcharge. We will begin as soon as you tell us to do so.
By the way: we often make minor repairs free of charge. In such cases, you will receive your serviced product instead of the cost estimate.
ZEISS binoculars and spotting scopes stand for top quality and durability. Even so, products can sometimes be damaged by rough use.
The Carl Zeiss Customer Service Centre is never busier than at the end of the autumn-winter season. From battered binoculars to silted-up focusing wheels or scratched lenses, we see just about everything.
Once a product has found its way back to Wetzlar, it goes straight to the diagnostic station. Here it is carefully inspected and a decision is made as to what measures are necessary. If the repair costs less than € 200, work starts straightaway. If the repair is rather more expensive or total reconstruction is required you are first asked whether you agree to the estimated costs.
Klaus Felgenhauer, Head of Customer Service in Wetzlar, is constantly working to cut repair times: “In the last five years we have completely restructured our customer service operations. While waiting times used to be considerably longer, today we get all repairs done in an average of six working days – depending on the complexity, age and type of product. This does not take delivery times into account. In 80 per cent of cases we are now even managing an average processing time of maximum five working days”.
To find out what you can do to make sure that you get your product back in your hands as quickly as possible, please visit the Service & Repairs section.
Your dealer remains your partner – even after your purchase. We work very closely with our qualified authorized dealers who will provide optimal support with information and advice before your purchase, as well as aftercare for services, repairs and warranty claims. You are also free to contact us directly. Please use the following contact addresses.
Naturally we are always happy to provide help and support. You can contact us as follows:
|Carl Zeiss Sports Optics GmbH
|Phone: +49 6441 46761
Fax: +49 6441 48369
service .sportsoptics @zeiss .com
For additional services and questions about binoculars made in Jena please contact:
|Optik Service Rathenau
|Phone: +49 3385 496 119
Fax: +49 3385 496 120
in fo @augenblick -mal .de